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Bill Quiseng
Bill Quiseng, Chief Experience Officer at billquiseng.com, is a highly sought professional speaker in the areas of customer service, associate engagement and leadership. His Twitter and Facebook pages are your #1 source for tips, insight and inspiration to improve your delviery of customer service.
He has over thirty years of luxury resort/club management experience. Most recently, Bill was general manager of The Henry - Autograph Collection, ranked the #1 hotel in Dearborn by TripAdvisor. Bill served as general manager of The Inn at Bay Harbor - A Renaissance Golf Resort, MI. Under his administration, The Inn at Bay Harbor was recognized as one of the World's Best Hotels by Travel+Leisure Magazine and by Golf Magazine as the first and only Gold Medal Award premier resort in Michigan. Bill's achievements include receiving the Marriott International Spirit to Serve Award, Renaissance Hotels & Resorts General Manager of the Year, Marriott International Leadership Excellence and Sales Excellence Awards, Petoskey Chamber of Commerce Mission Award and the American Hotel Motel Association's Pearson Award for Excellence in Lodging Journalism. He continues to give customer service presentations in front of Chambers of Commerce, private companies, financial institutions, high schools, community colleges, universities and associations.
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