Dearborn WOW! Customers Not Wowed by Cable Service
A cut cable in Dearborn left many without TV or internet Sunday, while others complained that their WOW! service has been sub-par recently.
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Monday, January 7, 2013
Sunday, January 6, 2013
UPDATE: Cut Cable Line Knocks Out WOW! Service Sunday in Dearborn, Heights
WOW was working to repair the line Sunday afternoon.
Update, 1 p.m. Jan 7: The City of Dearborn tells Patch that there was no water main break on Sunday in Dearborn, nor was the Dearborn Water Department working on a water main at the time. The City of Dearborn Heights has confirmed that they cut the WOW! fiber optic line on Sunday while working on a water main on Gulley Road, which is on the border of the two cities. However, the city added that the reason their workers cut the line is because its location had not been property marked by WOW! Per state law, an individual, contractor or municipal entity looking to dig for any kind of underground work must call to have utility lines marked. The City of Dearborn Heights reports that it did so for this work, and that all lines were properly …
bitsy08
9:07 pm on Tuesday, January 8, 2013
Letter I got from a Vice President and General Manager of WOW: I’m writing to apologize for recent problems with your television service in Michigan. Every day, WOW! employees dedicate themselves to delivering an exceptional customer experience, but we recently failed to follow through on that promise. Several evenings between January 1-6, part of our technical system became overloaded. That … more ›