Widespread Phone Service Problems Affect Dearborn Public Schools

A number of government and school offices were without phone services Wednesday, due to a problem with their service provider, Little Rock, Ark.-based Windstream.

Multiple southeast Michigan municipalities and school districts were experiencing interruptions in their phone service Wednesday, including Dearborn Public Schools.

The disruptions began at approximately 9 a.m. and technicians were working to correct the problems, said David Avery, a spokesman for Little Rock, Ark.-based Windstream.

Avery said the disruptions appeared to be caused by a cut fiber optic cable in Indiana and an equipment malfunction in Wisconsin. He could not provide an estimated time for service restoration.

Avery said Windstream also was working to determine the exact scope of the problem in Michigan.

As of noon Wednesday, the list of affected entities included: Dearborn Public Schools, the City of Berkley, the City of Farmington, Farmington Public Schools, Ann Arbor Public Schools, Saginaw Township Community Schools, as well as Oakland County municipal offices.

The City of Dearborn's phone services are not affected, according to the Department of Public Information.

Windstream provides "high-speed broadband Internet, phone service and Digital TV packages to residential customers as well as products and services for small, medium and large businesses, and government agencies," according to its website.

Steve October 24, 2012 at 08:10 PM
Well the most obvious problem, from what I can see in the photo, is that they're using 60-year-old rotary phones.
City of Dearborn October 24, 2012 at 09:41 PM
Good one, Steve :-) Think of it as "symbolism."
Lisa Puroll October 25, 2012 at 12:03 AM
Thank you for this story Jessica, yours was the only information I could find on the subject to verify what a patient had reported earlier today.


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