Will I be able to view Downton Abbey 1st episode season 3 another night.

I am going to change my service. WOW has had terrrible service of late, and their customer service is less than customer friendly! I guess it is time to find a new cable company!

I'm in Riverview and my WOW is not working either. Missing Downton Abbey!!

Wows service absolutely sucks has been spotty for the last month and do you think they would show some respect to there customers with a break on there bills seeing as they can't use the service hell no you can't even get thru to customer service what a joke

I switched to WOW several months ago and have had problems. I kept rebooting my channels as they told me to, but it was the companies problem. Losing channels or disappearing, static, electric sounds, 45 minute wait for cus/service. They are really nice when you talk to them. Ask for credit, they will give it to you.

I'm in lincoln park and have no cable missing food network:(((

Yes another Riverview customer who doesn't have cable in the evenings. This has been ongoing the past week. WOW phone lines are busy! Terrible customer service.

Ridiculous. WOW quality, both internet and cable, has been terrible this last past year. Bought an HD TV last year, hasn't been worth it very often, what with the periods of severe pixelation and slow internet. Bought a WIFI BluRay player which enables Amazon, Hulu Plus, etc., movies, but half the time they cannot stream because of extremely weak signal. I pay for 15 mbps, and I know you don't very often expect to get close to that realistically, but when you're actually getting 1 mbps on speed tests, and find out later after taping some favorite TV shows that you cannot watch them because of 80-90% pixelation, well... This past Wednesday, Jan 2nd, no cable most of night, then today Sunday half my stations are pixelated. Apparently, you are all mostly correct that there has been serious deterioration of WOW services.

Wow service has been horrible as of late. My problems are only at night from about 830 on just when the kids are in bed and the wife and I want to relax with tv and can't. The only channels that work flawlessly are abc and NBC too bad most of their programming is worst than my cable service. Tried calling customer service and got a busy signal 9 times in a row finally gave up will be calling Comcast in the morning!!!

Another Riverview customer and now twice this week cable is spotting it like watching a disco ball on my TV. I have tried calling for an hour and a half and get a busy signal. I think in going to look else where for cable, phone and internet services

I'm seeing on WOW's Facebook page that cable service is being reported as out all over southeast Michigan. It sounds like it's an issue unrelated to Dearborn's cut cable, but I haven't confirmed that.

Went from Comcast to Wow a few months ago and "Wow" what a difference! Currently. Im watching electric static. Nice way to relax on a Sunday evening. I have had nothing but issues with on demand and customer service.
I was on hold for forty minutes two weeks ago with issues aand cannot even get through tonight. Back to Comcast it is.

Dearborn here, cant watch tv (picture/sound distortion), havent been able to pretty much since I signed up a month ago. Have been calling since week before Christmas, cant get thru. Id like to cancel and go elsewhere, but cant get ahold of anybody to do so :-/

I called WOW several times Sunday and the past month. I would say that service with WOW is usually very good but not lately....especially the pixelating problem! They informed me that the outage all day Sunday was because of a water main break in Dearborn and the repairs to that caused the break in WOW lines/services. I hope they can fix this quickly and please their customers for the loss of service not just on Sunday but the last month too....all dvr programs were affected too. WOW...if you are listening you must do something for all customers before you have a mass exodus on your hands....other services are knocking on,the door!

Like everyone else, WOW service/picture has been unwatchable many nights over the past month--and service over the past year has been deplorable. I'm canceling WOW for myself and my Mother (and my neighbors are also canceling). They lie about their lack of proper equipment and you can't reach customer service. I'd bet a year's service that they've turned their phones off. All you get is a busy signal!

I have had no problems with WOW for 5 years or more, but I agree with everyone else, the last month has been horrible, but I will not go back to Comcast, so I am left hoping that they get it together quickly, seems weird that the service would change for the worse after all this time

dumped WOW a long time ago for att uverse. better picture and more reliable.

I went to WOW! several months ago becasue i was tired of getting ripped off by Comcast/Xfinity. I had very minimal problems with Comcast service.
I expected getting less superior technology going to WOW! including a crappy on-demand service. but this digital breakup that i experienced during the past few weeks, along with not being able to login to my online account, and not getting any notifications from WOW! regarding how long my cable/internet would be out and having to wait on hold forever for the tech yesterday may be the last straw.

I've had WOW since I moved to Dearborn 8 years ago. I'm not going to let yesterday spoil my impression of them. They've given my 8 years of over the top service and they deserve some patience from me in kind.

Yesterday was a blessing in disguise, a lot of work was done around the house and the lack of screen time allowed for family game night and quality family time.

Think about it, in the future will you remember not being able to see Downton Abbey or whatever Jersey Shore reunion you were hoping to watch tonight? Or will you remember the time you had with your family?

If you feel dumping WOW and jumping to AT&T or Comcast will serve you better, you will be back, knowing how royally bad their service is.

James, att has been fine, for my service. What they have not been fine for is other customer service. Someone stole my social security number (and I think it was when Dr Burgess sold her business to Dr Froman) and tried to set up uverse in detroit. ATT called me to confirm, since I already had it in dearborn, I told them it was fraudulent and THEY STILL SET IT UP. This happened 11/14/12 and they called me last friday to demand payment even though they have in their notes (so I was told) that they knew it was a fraudulent account. They have also not sent me a copy of the fraudulent application, that i requested and that the law states they have to, within 30 days. Neither has GE Capital.

I have had WOW since 1998 have had very few problems, I think they are still recovering from the storm in early December. I will give them a chance to recover they have been a good company.

All I know about AT&T is that my sister had WOW, switched to AT&T and within a few DAYS switched back. They told her that all e-mail going to her e-mail from WOW would come up with a notice that her new e-mail was now this..... and forward those automatically to the new e-mail. Didn't happen.

I agree with many of you that WOW has had excellent service for years. The past few weeks have been unusual for them. Yesterday was terrible but explainable at least. I'd prefer to see if things are improved before changing to another company. Won't go back to Comcast. Would appreciate it if someone would post if they find out if Downton Abbey is rerun sometime soon. what a disappointment.

We are not sure what "City Water Department" the general manager is referring to. The City of Dearborn had nothing to do with the WOW outage. Dearborn DPW confirmed that there were no crews working on water main breaks on Sunday, and so no cables could have been cut.

Nancy: You can watch the full episode of Downtown Abbey by visiting PBS.org.

WOW is just experiencing growing pains and that is a good thing. The company is growing because of so much dissatisfaction with Comcast. Can you imagine what Comcast would be like if there was not any competition. WOW is 5 times the company Comcast is and alot smaller. Are you forgetting about the unethical business practices of Comcast. I would much rather suffer a little inconvenience than be treated the way Comcast has developed a reputation for HORRIBLE customer service. I refuse to give greedy Comcast a penny! Yesterday's problem wasn't even caused by WOW.

Wow has been very good to me. They always give credit when there is a problem on their part, if you are polite to them. Much better than uverse and comcast,and I have had them all. I have ULTRA WOW and it is much better than uverse which was always problematic.. Read the article the line was cut in Dearborn Heights

Wow is still better than comcast. The lack of service forced a trip to The Henry Ford, visiting with the family, working on projects, reading a favorite book.

Perhaps wow should fail more often....a lot more may get done besides video.......

Have to agree with those saying WOW has had great service until just a couple of weeks ago. It is frustrating to get busy signals. I heard that Channel 4 had a story about this today. I did not see it. Yes, WOW will credit money if you ask,

Letter I got from a Vice President and General Manager of WOW:
I’m writing to apologize for recent problems with your television service in Michigan. Every day, WOW! employees dedicate themselves to delivering an exceptional customer experience, but we recently failed to follow through on that promise. Several evenings between January 1-6, part of our technical system became overloaded. That caused intermittent bandwidth problems on many of your favorite channels. The resulting video “tiling” interfered with several important football games – a major aggravation for sports fans.
Maintenance technicians began work on the problem as soon as it occurred, but because it didn’t happen consistently, it was difficult to diagnose and resolve. This led to repeated incidents, as well as higher volume at our call centers when you called in to report the problems, which compounded your frustration. To make matters worse, a utility company in Dearborn Heights cut a fiber line on January 6, causing an outage for WOW! customers there.
Our Dearborn Heights fiber is restored and we are now confident that we have fixed the tiling problem. That doesn’t change the impact on your television enjoyment over the last week. I want to apologize personally for this inconvenience and assure you that we’ve taken the necessary steps to make sure it doesn’t happen again. Thank you for your patience and understanding. We are grateful for the opportunity to serve you and your family.